Policies

Each skein has been hand dyed so there may be variations in color, whitish areas or irregularity in the dyeing, it is part of the magic of handmade. These reasons are inherent to the technique and do not imply any reason for exchange or return.

The rustic collections are indicated in their microns and their special characteristics appear in the description of each product.

Shipments are made by Chilean postal service and then are operated by the postal service of each country where the purchase was made, the times are variable and can be between 15 to 45 working days. I will send you your tracking code with your purchase but I have no influence in speeding up the transit of your package so you must contact directly to the operator of your country.

Goods are declared according to content and the associated customs costs must be paid by the buyer.

I do not accept cancellations of purchases already made. Returns or compensations must be for technical reasons. If you want to return a purchase because you are not satisfied, you must indicate it maximum 3 days after receiving your package, I will help you in the best possible way, but the return costs must be paid by the buyer.

Returned products must be in the same conditions as they were delivered. My interest is always that you love your wool and then your knit, so we can talk by email to [email protected] where we can reach the best solution for you in case you have any inconvenience.

By making a purchase you accept these conditions.